Return Policy

We want you to love your item(s) from Mini Palma. But, if you're not happy with your purchase please submit a return here.

You have thirty (30) days from the date you received your item for a full refund back on your method of payment. Any returns 30+ days can only be returned for STORE CREDIT. 

What items are FINAL sale? 

• Pacifiers
• Used wellness products (such as oils, soaks, scrubs, lotions etc.)
• Swimwear
• Sale items
• Items with the tag removed

If you receive a defective damaged item or the wrong item, please email us within 24hrs of receiving the item to be eligible for return and refund. All defective, damaged or wrong items will be refunded in full plus shipping. 

Items must not be worn, washed, or have any makeup or stains on them. Tags must be attached. Any items that are returned without meeting the criteria above will not be given a refund/ store credit and will be the customer's responsibility to pay for shipping back. 

** SHIPPING CHARGES ARE NOT INCLUDED IN REFUNDS. ALL RETURN SHIPPING MUST BE PAID BY THE CUSTOMER - WE DO NOT INCLUDE A FREE RETURN SHIPPING LABEL.

 

Please ensure you ship your return package with tracking. We will not be held responsible for any lost or damaged return packages and will be unable to issue a store credit/exchange/refund if this occurs.